Privacy Policy

Effective Date: September 1, 2026

NGM Decking & Painting (“NGM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request an estimate, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you

1. Information We Collect

We may collect information that you voluntarily provide to us through our website, by phone, by email, or when communicating with our team

This information may include:

First and last name
Email address
Phone number
Project location or city
Service requested
Project details and messages
Photos, videos, documents, or other files you choose to upload
Information related to estimates, appointments, and services
Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:

IP address
Browser and device type
Operating system
Pages visited
Referring website
Date and time of visits
General geographic location
Website interactions and usage information

This information helps us understand how visitors use our website and improve its performance and functionality.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and estimate requests
Review project details and uploaded photos or files
Provide information about our services
Schedule consultations, estimates, or services
Communicate with you regarding your project
Provide customer support
Improve our website, services, and customer experience
Maintain the security and functionality of our website
Measure website and marketing performance
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

We may also use your information to follow up regarding services you have expressed interest in.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate properly, understand website traffic, remember preferences, and measure the effectiveness of our marketing

We may use third-party website hosting, analytics, advertising, or marketing services that place or access cookies on your device.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.

4. How We Share Information

We do not sell your personal information for money.

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

Website hosting and technology providers
Form-processing and file-storage providers
Customer relationship management providers
Analytics providers
Advertising and marketing platforms
Email, phone, and communication providers
Contractors or service providers assisting with our operations
Professional advisers, such as attorneys or accountants

These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our rights, property, customers, or others.

If NGM is involved in a merger, acquisition, sale of assets, financing, or similar business transaction, information may be transferred as part of that transaction.

5. Advertising and Analytics

We may use third-party analytics and advertising services to understand website usage, measure campaign performance, and reach people who may be interested in our services.

These providers may collect information about your browser, device, website activity, or interactions with advertisements using cookies and similar technologies.

Under certain privacy laws, some forms of advertising-related disclosure may be considered “sharing” of personal information even when no money is exchanged.

Where required by applicable law, you may have the right to opt out of certain uses of your personal information for targeted or cross-context behavioral advertising.

6. Uploaded Photos and Files

If you submit photographs, videos, PDFs, or other files through our website, we will use them primarily to evaluate your project, prepare or discuss an estimate, communicate with you, and provide requested services.

Please do not upload documents or files containing sensitive personal information that is not necessary for us to evaluate your project.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee absolute security.

9. California Privacy Rights

If you are a California resident, you may have certain privacy rights under applicable California law, depending on the circumstances and whether the relevant law applies to NGM.

These rights may include the right to:

Know what categories of personal information we collect
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Know the categories of third parties to whom information is disclosed
Opt out of certain sales or sharing of personal information, where applicable
Limit certain uses of sensitive personal information, where applicable
Exercise your privacy rights without unlawful discrimination

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

10. Do Not Sell or Share My Personal Information

NGM does not sell personal information for monetary compensation.

If our use of advertising or analytics technologies constitutes “sharing” of personal information under applicable California privacy law, California residents may have the right to request that such sharing stop.

You may contact us at info@ngmgroup.inc to submit an applicable opt-out request.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our website and services are intended for adults seeking home improvement and related services.

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

13. Communications

If you provide your email address or phone number when requesting an estimate or contacting us, we may use that information to respond to your request and communicate with you regarding your project or services.

You may ask us to stop non-essential marketing communications at any time by contacting us or following any unsubscribe instructions included in the communication.

Transactional or service-related communications may still be sent when necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or applicable laws.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

NGM Decking & Painting

Email: info@ngmgroup.inc

Phone: 323-715-2727

Website: ngm-deck-painting.webflow.io